The HCL Review Podcast

Managing Microaggressions: Strategies for Responding to Subtle Bias in the Workplace, by Jonathan H. Westover PhD

Abstract: This article examines the issue of microaggressions in increasingly diverse workplaces, which refer to subtle verbal, nonverbal, and environmental slights that communicate negative messages about a person's marginalized identity. Research shows that the cumulative effect of microaggressions can negatively impact minorities' mental health, job satisfaction, and sense of belonging. The article outlines strategies for both individuals and organizations to address microaggressions. Individual approaches include educating respectfully, debriefing privately, seeking support from allies, and prioritizing mental wellness. Organizational strategies involve implementing implicit bias and microaggression training, clear anti-discrimination policies, accountability structures, leadership commitment to inclusion, and safe spaces for marginalized groups. By taking these steps, the article argues, companies can foster truly inclusive work cultures where diverse identities feel respected and able to thrive.

Guiding Change: Adapting Leadership for Sustained Organizational Success, by Jonathan H. Westover PhD

Abstract: Organizations seeking long-term success must thoughtfully evolve their leadership approaches to stay relevant in changing times. While past achievements are valuable, leaders must resist complacency and focus on anticipating and shaping the future. This involves scanning the external environment for shifts in demographics, technology, competition, and social/cultural trends, and establishing foundational leadership practices like vision, strategy, learning cultures, stakeholder engagement, and performance management. Recognizing the limitations of traditional hierarchies, leaders must also empower distributed decision-making, apply adaptive leadership principles to tackle complex challenges, and foster continuous improvement through experimentation, data-driven decisions, and reflective practices that embrace inherent organizational paradoxes - blending stability with openness to adaptive evolution in order to transition from past success to future relevance.

When Your Contributions Go Unrecognized: Strategies for Gaining Visibility and Credibility in the Workplace, by Jonathan H. Westover PhD

Abstract: This paper examines why some high-performing employees feel overlooked and underappreciated in the workplace, despite their hard work and contributions. The authors identify several organizational factors that can lead to "invisible employees," including lack of clear performance metrics, unassertive communication styles, undervalued roles, internal politics, and work overload. To address this issue, the paper recommends that companies implement objective performance measures, encourage employees to take ownership of their visibility, support innovative initiatives, provide stretch assignments, and develop political acumen. The authors also emphasize the importance of intentional leadership in counteracting attribution bias and ensuring valuable employees feel seen and recognized. By adopting these strategies, organizations can better retain and advance their top talent, benefiting both individual careers and overall organizational success.

Collaborating with People You Don't Like, by Jonathan H. Westover PhD

Abstract: Collaborating effectively with colleagues we don't particularly enjoy working with is a common challenge in organizational settings. However, research in fields such as organizational psychology and communication studies has identified a number of evidence-based strategies that can help navigate these interpersonal dynamics and foster more productive collaborations. This research brief explores key principles backed by scholarly literature, including cultivating empathy and understanding, adopting a growth mindset, establishing clear boundaries and expectations, and aligning around shared goals and mutual gains. Drawing on real-world examples from the author's consulting experience, the brief provides a practical, research-grounded approach for successfully collaborating with people we don't like. By applying these principles with flexibility and creativity, organizations can improve teamwork, productivity, and overall success, even in the face of challenging interpersonal relationships.

Rallying the Reluctant: Practical Strategies for Leading the Unmotivated, by Jonathan H. Westover PhD

Abstract: This article explores how leaders can reignite motivation and engagement among their employees. It first examines common causes of diminished workplace drive, including role ambiguity, lack of autonomy, insufficient performance feedback, social isolation, and skills-role mismatches. The article then presents evidence-based guidance and real-world examples to help leaders address these underlying issues. Strategies include clarifying job responsibilities, empowering shared decision-making, providing meaningful feedback, cultivating collaborative cultures, and aligning employee skills with challenging work. By understanding the roots of disengagement and applying these practical solutions, the article argues that leaders can spark enthusiasm across their organizations, enabling high performance through an engaged, thriving workforce.

Understanding Blind Spots: How to Effectively Work with People Who Aren't Self-Aware, by Jonathan H. Westover PhD

Abstract: The article explores the challenges posed by individuals who lack self-awareness in organizational settings. Self-awareness, the ability to accurately perceive oneself and understand how one's behavior impacts others, is a valuable asset in the workplace. However, people who lack this self-awareness can struggle with behaviors that reduce productivity, damage team dynamics, and negatively impact organizational culture. The article provides specific recommendations for effectively working with self-unaware individuals, including setting clear expectations, providing objective feedback, focusing on shared goals rather than personalities, and leading with empathy and compassion. By employing these research-backed strategies, the article suggests that organizations can overcome the hurdles posed by self-unaware colleagues and foster cooperation and success despite varying levels of self-reflection within a team.

Scaling for Success: Organizing for Rapid Growth, by Jonathan H. Westover PhD

Abstract: The article examines the critical elements leaders must address to successfully scale a startup company without losing control or efficiency. As a startup grows rapidly, it must evolve its organizational structure, processes, and culture to support expansion. The article outlines key strategies, including departmentalization to gain focus and specialization, implementing strong communication channels to prevent silos, aligning hiring with strategic goals, streamlining the hiring process, and cultivating a values-driven culture that is maintained through rapid growth. It also emphasizes the need to continually refine the organization, such as iterating department models and enabling internal mobility, to sustain strategic alignment and agility. Drawing on research and industry examples, the article provides a comprehensive framework for how startups can structure their operations to maximize the opportunities of scaling while mitigating the risks of uncontrolled growth.

How to Build a Culture of Ownership, by Jonathan H. Westover PhD

Abstract: The article explores how leadership can foster a strong organizational culture where employees feel a true sense of ownership and investment in the company's vision and success. It defines an "ownership culture" as one where all individuals feel personally accountable and act with an entrepreneurial mindset. Research shows organizations with high employee ownership have greater productivity, profitability, stability, and long-term viability. The article outlines key strategies for cultivating this culture, including involving employees in decision-making, implementing compensation structures that reward shared success, communicating an inspiring collective purpose, providing development opportunities, and demonstrating ownership through leadership actions. Ultimately, the article argues that building a culture of employee ownership is crucial for long-term organizational success and sustainability, and provides a roadmap for how companies can work towards this goal.

Tackling Unconscious Biases: A Practical Guide for Organizational Success, by Jonathan H. Westover PhD

Abstract: This article explores the profound impact of unconscious biases on workplace dynamics and organizational performance. It delves into the nuances of these implicit prejudices, provides strategies for uncovering and counteracting them, and highlights practical applications across various industries. The article emphasizes that understanding and addressing unconscious biases has become a critical skill for leaders and employees in today's diverse and complex business environment. By the end, readers will be equipped with a comprehensive understanding of this crucial topic and a toolbox of actionable insights to drive positive change within their own workplaces.

Dealing with a Toxic Top Performer: Addressing Difficult Behavior While Maintaining Productivity, by Jonathan H. Westover PhD

Abstract: This article explores research-based strategies for leaders to address problematic interpersonal behavior exhibited by top-performing employees. While high performance often comes with increased responsibilities, stress, and a sense of entitlement, these factors do not excuse toxic conduct that undermines team cohesion and morale. The article outlines common drivers of such behavior, including burnout, perfectionism, and lack of accountability. It then provides best practices for directly addressing the issue, such as choosing the right timing, focusing on the impact rather than intent, and collaborating on solutions. Key elements of effective improvement plans are discussed, including clear expectations, skill-building, and accountability checks. Finally, the article emphasizes the importance of maintaining productivity by affirming strengths, delegating impactful work, and cultivating a psychologically safe culture where leaders model empathy and openness. The goal is to reshape problematic behavior while retaining the valuable contributions of high performers.