The HCL Review Podcast

Finding Joy as a Manager - Even on Bad Days, by Jonathan H. Westover PhD

Abstract: This article explores strategies for cultivating joy as a manager, even on challenging work days. Through a review of positive psychology and resilience research, the brief establishes why joy matters significantly for managerial performance, decision-making, coping abilities, and growth over time. Key studies linking joy to upward spirals in well-being, higher cognitive functioning, and resilience are referenced. Practical joy-boosting strategies drawn from evidence are then presented, such as expressing gratitude, fostering positive relationships, celebrating wins, and taking brief renewal breaks. Real-world industry examples showcase how managers in retail, higher education, and non-profits have applied these strategies when facing stresses. The article argues managers should recognize cultivating joy as a strategic competency to maximize their own and their teams' potential over the long run. Simple practices can help tap into inner reservoirs of positive emotion and broaden mindsets even amid difficulties.

Losing Top Talent: How Organizations Can Alienate Their Most Valuable Employees, by Jonathan H. Westover PhD

Abstract: Retaining top talent is crucial for organizational success but many firms unknowingly drive away their best employees. This article examines the major reasons outstanding performers seek opportunities elsewhere when their needs are overlooked. Through a review of relevant literature and analyses of industry examples, key factors are identified that alienate top contributors, such as focusing solely on tasks while neglecting human well-being, lacking career growth pathways, not acknowledging great work, and poor communication practices. Practical strategies are then presented for cultivating an environment where top performers want to stay long-term, such as building relationships, balancing work and life, providing learning opportunities, regularly expressing appreciation, fostering transparency, and empowering skilled individuals. The consulting industry example highlights retention challenges overcome by firms attending to human needs like mentorship and flexibility. Overall, leadership must recognize talent retention as dependent on fulfilling innate human needs within the workplace.

What Cross-Silo Leadership Looks Like, by Jonathan H. Westover PhD

Abstract: This article discusses the concept of cross-silo leadership and key practices for breaking down organizational silos. It argues that as organizational structures have become more complex, traditional vertical leadership has given way to more collaborative cross-functional approaches. The abstract outlines key points from the article, including how cross-silo leaders cultivate collaboration through establishing shared goals, fostering interdependence, and facilitating social bonds. It also discusses how they enhance communication using multiple channels, promote transparency, and engage in active listening. Leaders must also develop a "networked mindset" through valuing relationships over silos, thinking systematically, and embracing ambiguity. The article presents strategies for cross-silo leadership such as redesigning structures, rotating staff, empowering failures at interfaces, and modeling collaboration. Overall, it positions cross-silo leadership as critical for driving effectiveness in networked environments by dissolving barriers between groups.

How to Give and Receive Compliments at Work: Cultivating Respect, Connection, and Productivity through Positive Feedback, by Jonathan H. Westover PhD

Abstract: This article explores effective strategies for giving and receiving compliments in the workplace. Through a review of relevant literature, best practices are identified for crafting sincere, specific, and well-timed compliments that recognize employees’ efforts and impacts beyond themselves. Key guidelines are provided for both sharing positive feedback and accepting praise graciously without dismissal or defensiveness. Specific organizational examples from fields such as financial services, technology, and nonprofits demonstrate practical application of research-backed strategies. Complimenting colleagues’ achievements and contributions in meaningful, respectful ways is shown to cultivate respect, connection, motivation, and productivity across all levels. By cultivating compliments as a daily interpersonal habit through focused, thoughtful exchanges, organizational culture can be strengthened to promote fulfillment for individuals and success of shared goals.

Turning Goodbyes into Growth: A Human-Centered Approach to Offboarding, by Jonathan H. Westover PhD

Abstract: Offboarding, the process of transitioning employees out of an organization, is often overshadowed by recruitment and onboarding efforts. However, a well-designed, human-centered offboarding process benefits both departing employees and the organization by capturing valuable insights, boosting morale, and maintaining positive long-term relationships. This article explores the research foundations of offboarding and offers practical strategies for implementing an effective process. Key goals include gathering candid feedback through exit interviews, showing appreciation for departing employees, and building engaged alumni networks. Techniques such as third-party exit interviews, personalized thank-yous, and ongoing alumni engagement foster trust and goodwill. Real-world examples, including approaches by Bain & Company, Google, and Microsoft, highlight the importance of strategic offboarding practices. Organizations that treat offboarding as an opportunity for learning, relationship-building, and continuous improvement can create lasting value and maintain a positive employer brand even after employees leave.

Why Capable People Are Reluctant to Lead, by Jonathan H. Westover PhD

Abstract: This article explores reasons why capable individuals hesitate to step into formal leadership roles, despite having the skills and abilities to lead effectively. Through a review and synthesis of relevant psychological and organizational behavior literature, common factors contributing to reluctance are identified. Key psychological reasons include concerns about work-life balance under increased demands, as well as fears of failure or criticism in leadership positions. Social barriers include a lack of encouragement from senior leaders, ambiguity about leadership expectations, and politicized organizational cultures. To overcome reluctance, the article recommends practical strategies for organizations, such as providing leaders with support structures, coaching, and role modeling. Communicating realistic expectations and definitions of leadership, as well as fostering collaborative cultures, are posited to help motivate capable individuals to accept leadership potential. An industry case study example from Aflac illustrates how addressing work-life concerns can successfully tap new leadership potential.

Cultivating a Culture of Trust: The Key to Unlocking Team Potential, by Jonathan H. Westover PhD

Abstract: This article examines the research behind psychological safety and provides practical recommendations for how leaders can cultivate it within their teams. Psychological safety refers to shared beliefs among team members that the team is safe for interpersonal risk-taking and idea sharing. Studies show that psychological safety positively impacts team innovation, collaboration, learning, and performance. However, few organizations consistently foster it. The article discusses the origin and key findings of psychological safety research, including Edmondson's early work and follow-up studies showing its relationship to various organizational outcomes. It then offers advice for leaders, such as modeling vulnerability, focusing on growth over blame, promoting inclusive decision-making, providing constructive feedback, and celebrating learning from failures. Industry examples from Netflix, Google, and Southwest Airlines illustrate how applying these practices helps maintain psychological safety. The article argues that proactive leadership is needed to establish psychological safety as a sustainable norm that allows teams to thrive and reach their highest potential.

Gender and Job Satisfaction: Examining the Role of Leadership Behavior and Gender Congruence Over Time, by Jonathan H. Westover PhD

Abstract: This article examines the longitudinal relationships between leader gender, leadership style, gender congruence between leaders and followers, and employee job satisfaction over time. Drawing on gender stereotype and role congruity theories, it reviews how communal attributes ascribed to females can initially disadvantage women in leadership roles by compromising their perceived competence. However, evidence indicates such bias may fade as individuals gain experience observing a leader's actual behaviors, values and competencies through ongoing interactions. Specifically, a five-year longitudinal field study found women leaders initially received marginally lower evaluations than men but ended with equal or higher ratings as preconceptions diminished. Additionally, demonstrating a transformational leadership style emphasizing inspiration and development associated positively with follower well-being across genders and leader-follower gender alignments. Practically, organizations that implement regular assessment and mentoring activities appear most effective at fostering truly inclusive cultures where talent, not attributes, drive satisfaction and career outcomes long-term.

Closing the Gap: A Holistic Approach to Leadership Development in Times of Change, by Jonathan H. Westover PhD

Abstract: Effective leadership is essential for organizations to thrive in today’s fast-paced and complex business environment. However, many companies face critical leadership development gaps, particularly in managing change, attracting and retaining top talent, and fostering diversity. This article examines these challenges and provides actionable strategies for addressing them. Organizations often struggle to cultivate leaders prepared to drive transformation, as traditional leadership programs focus on stability rather than agility. Attracting talent is also hindered by the absence of key leadership qualities like emotional intelligence and collaboration. Furthermore, a lack of diversity in leadership pipelines limits innovation and decision-making capabilities. To overcome these gaps, organizations must foster change leadership through hands-on initiatives and mentoring, develop high-performance cultures that empower and engage employees, and create diverse pipelines by addressing unconscious bias and providing sponsorship programs. Companies like Amazon, Google, and Accenture demonstrate how aligning leadership strategies with modern business needs can drive sustained success. Ultimately, leadership development must be a continuous, integrated effort woven into the organization’s culture to meet evolving challenges and ensure long-term growth.

Managing Downtime: Actionable Strategies for Productively Filling Slack periods, by Jonathan H. Westover PhD

Abstract: This article provides evidence-based strategies for capitalizing on slow work cycles rather than letting productivity suffer. Drawing on over 40 years of scholarly literature across multiple disciplines, the article outlines a framework for constructively navigating periods of lower workload. It advocates first adjusting one's mindset to view downtime positively as opportunity rather than negatively as a problem. Tactics are then presented for comprehensively inventorying available resources and strategically targeting them towards high-impact undertakings. The importance of systematically tracking progress is emphasized. Real-world case examples from marketing and manufacturing industries demonstrate impact. The article concludes by emphasizing how effectively addressing variability through temporary, targeted investments strengthens long-term organizational agility, performance and prosperity.