The HCL Review Podcast

Leveraging Situational Leadership Theory for Transformation and Excellence, by Jonathan H. Westover PhD

Abstract: This article explores how situational leadership theory, an impactful yet underutilized framework, can enable organizational success. Situational leadership recognizes that followers have varying competence and commitment levels for different tasks, categorizing them into four developmental levels and prescribing matching one's leadership style accordingly as telling, selling, participating, or delegating. Over 50 years of research has validated that contingent leadership adapted to follower readiness yields superior outcomes compared to rigid approaches. Drawing from experiences consulting for industries like technology and manufacturing, the author demonstrates how situational leadership empowered tangible transformations by assessing individuals, coaching leaders to provide tailored direction, involvement and development, boosting engagement, performance, and growth as companies weathered challenges such as culture clashes, stagnation turnarounds, and post-merger blending of teams. The essay argues situational leadership's contingency model remains the most effective approach for organizations seeking sustainable transformation by enhancing human capabilities and driving excellence in today's disruptive business climate.

The Hidden Impact of Microinteractions on Organizational Culture, by Jonathan H. Westover PhD

Abstract: This article examines the role of microinteractions - defined as brief, everyday exchanges between colleagues - in unconsciously influencing organizational culture, collaboration, trust, and job satisfaction. Through a review of literature and case studies, the article argues that positive microinteractions like inclusive language, active listening, offering help, and celebration can foster camaraderie and cohesion, while detrimental ones such as intimidation, disrespect, and lack of acknowledgement undermine workplace relationships over time. Specific negative microinteractions are identified, alongside organizational examples of addressing issues like exclusionary language and body language through leadership coaching. The article also discusses research linking positive microinteractions to employee engagement and well-being. Finally, strategies are proposed for infusing awareness of microinteractions into company culture, such as communication workshops, anonymous feedback tools, leadership role modeling, and shared values statements.

The Power of Kindness: How Compassion Can Transform Your Organization, by Jonathan H. Westover PhD

Abstract: This article explores how cultivating a culture of kindness and compassion in organizations can dramatically improve company culture, employee engagement, productivity, and overall business success. The article argues that prioritizing care, respect and empathy may be one of the most impactful leadership strategies. The article first establishes the research foundation demonstrating the motivational, performance, and well-being benefits of kindness at work. It then provides practical recommendations and real-world organizational examples of implementing compassion initiatives from the top-down, such as leadership training and small acts of recognition. The article also stresses the importance of cultivating compassion from within through personal practices like gratitude, empathy, and collegial support. By nurturing kindness throughout all levels, businesses can gain a sustainable advantage in an increasingly demanding business landscape.

The Executive Imperative: Reconsidering Return-to-Office Mandates, by Jonathan H. Westover PhD

Abstract: This article examines research on remote and hybrid work to identify more balanced approaches for organizations transitioning employees back to the workplace after the COVID-19 pandemic. A mandatory return-to-office policy may undermine long-term employee engagement, productivity and retention as remote work expectations have changed. Instead, the research suggests implementing thoughtful hybrid strategies with elements of choice, outcome-focused performance management, technology to enable collaboration, and empowered managers. The article outlines principles for crafting sustainable hybrid policies and practices organizations can use to operationalize new approaches, such as piloting models, training managers in remote leadership, redesigning office spaces, and maintaining feedback loops. By grounding return-to-work policies in empirical evidence and continuous improvement, companies can optimize performance in the new hybrid work landscape.

How AI Can Make Us More Receptive to Negative Feedback, by Jonathan H. Westover PhD

Abstract: This article discusses how AI and machine learning can help make feedback processes more effective by overcoming innate psychological biases that hinder people's ability to openly receive and learn from criticism. It explores research on common barriers like self-affirmation bias, highlights how AI can aggregate data to remove recency and attribution biases, and provides examples of companies leveraging AI-powered feedback through tools like automated video analysis and virtual teaching assistants. The abstract concludes that when guided by training and ethics, AI shows promise in enhancing feedback culture by objectively surfacing improvement areas and delivering suggestions in a depersonalized, non-threatening manner that respects privacy.

When Body Language Betrays Your Best Intentions: The Nonverbal Ways Leaders Unintentionally Self-Sabotage Their Communication, by Jonathan H. Westover PhD

Abstract: This article explores how leaders can unintentionally self-sabotage their communication through subtle nonverbal behaviors that undermine their intended messages. Drawing on research in organizational leadership and nonverbal communication, specific postures, gestures, facial expressions, and mannerisms are identified that can betray feelings of doubt, discomfort, or disconnectedness despite a leader's aspirations to build confidence and rapport. Practical tips are provided for leaders to recognize tendencies like crossed arms, fidgeting, tight-lipped expressions, over-smiling, lack of eye contact, and rigid positioning that distance them from their audience. The article aims to increase self-awareness of these nuanced cues and equip leaders with tools to ensure their full presence—verbal and nonverbal—aligns to optimally foster credibility, trust, understanding and progress in how they lead.

Designing a Skills Evolution Program: A Framework for Success, by Jonathan H. Westover PhD

Abstract: This article proposes a framework for developing an ongoing "Skills Evolution Program" to help organizations continuously upskill their workforce to keep pace with rapid technological change. The framework involves five key elements: 1) understanding employees' current skill levels and perspectives on change through skills surveys and focus groups; 2) building on employees' existing strengths and enabling skills transfers between adjacent fields; 3) co-creating the reskilling vision and program structure with employee input; 4) developing a flexible learning ecosystem with multiple self-paced and facilitated options; and 5) recognizing accomplishments both formal and informal to motivate ongoing learning. Additionally, the article stresses the importance of cultivating a growth mindset across the organization where skills development is seen as an ongoing journey rather than a single program or event. By systematically implementing this holistic, employee-centered approach, organizations can transform their culture into one of continuous learning.

Moving Sustainability from the Periphery to the Core in Your Organization, by Jonathan H. Westover PhD

Abstract: This article presents a holistic, multi-pronged approach to effectively implementing sustainability initiatives within an organization. The article argues that sustainability efforts often fail without establishing a solid foundation, including gaining executive commitment by emphasizing the business case and defining clear, measurable goals. Next, internal and external stakeholders must be educated and engaged to build understanding and support. Sustainability should then be systematically integrated into core operations through practices like sustainable procurement and facilities management. Regular measurement and reporting of progress indicators keeps sustainability visible and ensures accountability. Ultimately, the author asserts that sustainability must be cultivated as an enduring part of organizational culture through ongoing communication, recognition of champions, and incentive structures to survive changes in priorities over time. With persistent, strategic work establishing these foundational elements, the article concludes that organizations can meaningfully advance their sustainability performance.

Focusing Forward: How to Traverse New Leadership While Emphasizing Continuity, by Jonathan H. Westover PhD

Abstract: This article provides best practices for navigating leadership transitions when new senior executives are hired, drawing on research regarding organizational change, leadership, and human psychology to understand common reactions to change and offer evidence-based strategies. It recommends proactively reducing uncertainty through over-communicating regularly with varied forums, tailoring updates for different stakeholder groups, highlighting complementary strengths rather than differences in strategy or priorities, and addressing core human needs for security and belonging. A case study demonstrates these concepts as a director successfully handled new C-suite hires by holding weekly Q&As, discussing concerns privately with the new CTO, leveraging advisory networks for intelligence on new leaders’ focus, reassuring teams existing work remained strategically important, and emphasizing synergies between current and new areas of focus. Key implications explain how framing changes as natural evolution rather than disruption builds buy-in, and that with clarity of purpose and commitment to organizational mission, leaders can guide teams productively through transitions by managing both information and the human side of change.

Future-Proofing Leadership: Cultivating Adaptability and Alignment in Times of Change, with Jonathan H. Westover PhD

Abstract: This article examines how organizational leaders can develop agility to enable successful navigation of disruptive change and uncertainty. It first reviews research on organizational agility and identifies key traits of sensing, deciding, and acting that agile companies exhibit. Next, it outlines the responsibilities of senior leaders to serve as catalysts for adaptability through establishing a shared vision and strategy, building alignment, developing agile talent, reinforcing an adaptive culture, removing obstacles, empowering distributed leadership, and embracing uncertainty. The article then provides specific strategies leaders can implement to fulfill these imperatives, such as co-creating visions, rewarding risk-taking, decentralizing decision-making, and establishing a "learning from failures" mindset. Overall, the article argues that cultivating an agile culture focused on continuous learning, empowerment, and strategic adaptation will allow organizations to thrive amid disruptive uncertainty in coming decades.