Navigating Engagement Differences: Insights for Optimally Motivating Diverse Workers Through Customized Yet Inclusive Strategies, by Jonathan H. Westover PhD

Abstract: This article explores navigating engagement differences through customized yet inclusive strategies. Through a review of academic literature highlighting the nuanced nature of engagement across demographic groups, it is shown that a one-size-fits-all approach fails to recognize how aspects of identity intersect with core workplace needs. Examples from the technology, healthcare, and consumer goods industries demonstrate how understanding these subtleties has enabled customized engagement solutions that foster inclusion. Microsoft, Cleveland Clinic, and Esquel Group have tailored policies and programs to meet needs shaped by race, gender, caregiving roles, disability status, and more while upholding principles of belonging and flexibility for all. The article concludes customized actions paired with inclusive focus on empowering differences maximizes both talent potential and organizational rewards of diversity.