Mastering the Art of the Coaching Conversation, by Jonathan H. Westover, PhD

Abstract: This article provides a framework for leaders to conduct effective coaching conversations with employees. It outlines universal principles for planning and facilitating impactful coaching discussions. The framework consists of six key stages: setting the right environment and mindset by establishing rapport and confidentiality; jointly defining objectives and process parameters; delivering specific, actionable feedback with examples; allowing space for discussion of perceptions and self-assessment; collaboratively developing an action plan with goals and support; and closing positively with evaluation and appreciation. Empirical research and examples from Fortune 500 companies are referenced to validate strategies for feedback, goal-setting, self-reflection, and motivation. By strategically implementing this coaching model, the author argues leaders can foster continuous learning, improve performance, and help employees achieve their full potential.