Managing Difficult Personal Dynamics in the Workplace, by Jonathan H. Westover, PhD

Abstract: This article provides research-backed strategies for leaders to effectively manage perceived dislike or conflict between themselves and another employee. A substantial body of research has found that interpersonal conflict in the workplace can negatively impact team dynamics if left unaddressed. However, studies also show that with open communication and proper resolution techniques, tensions can often be mitigated. The article outlines approaches leaders can take to assess the root causes of disputes, such as by discreetly discussing the issues with both parties. Depending on the underlying reasons for conflict, such as misunderstandings, workplace behaviors, style differences or deeper personal issues, the leader can then apply targeted strategies like facilitated dialogue, addressing problematic actions, accommodating styles, or escalating formal procedures. Practical examples demonstrate how leaders in non-profits, consulting firms and startups have successfully applied these research-informed methods to improve collaborative relationships and preserve productivity despite interpersonal challenges.