Judging Success by the Numbers: How an Overemphasis on Performance Metrics Can Damage Your Organization, By Jonathan H. Westover PhD

Abstract: This article examines the potential negative consequences that can arise from an overemphasis on quantitative performance metrics in the workplace, such as increased stress, risk of burnout, and lack of innovation, and presents an argument for integrating a more holistic and well-rounded approach to performance measurement that considers both quantitative and qualitative factors in order to promote employee well-being, engagement, and organizational sustainability in the long run. Drawing on research from psychology, leadership, and organizational behavior, the article analyzes case studies of companies that have successfully shifted to more balanced metrics and provides recommendations for how organizational leaders can audit existing practices and pilot test alternative approaches to achieve benefits to stakeholders while supporting mission-critical strategic goals.