Harnessing the Power of Quiet: How Introverts Can Make a Big Impact in Organizations, by Jonathan H. Westover PhD

Abstract: This article explores how organizations can better leverage the strengths and talents of introverted employees to maximize their impact. It begins by defining introversion as a preference for internal reflection and solitary activities versus external stimulation. Commonly misunderstood traits of introversion like need for downtime are explained. Research showing introverts make up one third to half of the population is presented alongside how societal biases undermine their contributions. Key advantages of introversion for work contexts are then identified, such as deep thinking, focus, strategic decision-making, creativity and attentive listening. Practical strategies are outlined for organizations to create environments where introverts can apply their skills through focused work, preparation/reflection time, respect, technology use, solitary space and valuing listening. Real-world examples demonstrate impacts when such strategies are utilized. It argues appreciation of introversion unlocks untapped potential and benefits company culture, diversity and innovation.